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They were both really good and excellent.
I am new to the area and read the previous reviews about fees for digging. I will be honest and... read moreI am new to the area and read the previous reviews about fees for digging. I will be honest and say that it had me a little concerned to begin with and I called and spoke with several members of the J&J team prior to them arriving at the new home that I was purchasing. It is true that they do not want to give you a price over the phone for the digging fees and I can honestly understand this due to J&J not being able to see the conditions and not wanting to have an upset customer. With that said Sheldon arrived at the site and probed for the septic and it was deeper than 1 ft. One tank lid was approx 18" the other was 24". He disclosed the additional cost to dig and I asked if I could quickly dig it myself while he assembled his gear. He had no issue with this as long as it didn't slow him down. While digging Sheldon was chatting and found out that he was prior military and we are a military family as well. He couldn't stand to watch me work alone and picked up an extra shovel and helped me finish the hole. I could not believe how generous he was and how professional he was. I would hope J&J keeps this young man gainfully employed and I would not hesitate to hire them again or recommend this company to my family and friends. read less
Sheldon and Eddie were amazing! So professional, hard working, dedicated and downright delightful! Many many THANKS!😀
I didn't know where my septic tank was so I was worried about them digging up everywhere to find it... read moreI didn't know where my septic tank was so I was worried about them digging up everywhere to find it and charge me a lot of $$$ to do it. But in less than 5 minutes he found the tank and dug only one hole and was gone in less than 45 minutes- super painless process! I highly recommend them to anyone. read less
Sheldon & Mark came out and were very professional and nice. On time, friendly & informative. We will be using... read moreSheldon & Mark came out and were very professional and nice. On time, friendly & informative. We will be using J & J from now on. Refreshing to see this level of professionalism in a septic company. Great job guys. read less
There are definitely other companies in the area that will perform a service at a lower price, but in my... read moreThere are definitely other companies in the area that will perform a service at a lower price, but in my experience with some of the others I used before J & J, the old adage 'you get what you pay for' rings true. Everyone I came in contact with at J & J was incredibly courteous and professional. First and foremost, Tyler was the technician that helped me today, and most definitely went above and beyond what my expectations were. From my initial phone call to the time their truck pulled into my driveway was under an hour. I didn't encounter and hidden additional fees or any extra charges I wasn't made aware of when I called. The only reason I didn't give 5 stars is because pricing was high compared to other companies in the area. read less
On a scale from 0-10 they were a 10! Super nice and friendly
I'm very pleased-They were great! This company is professional and the best communication in this industry.
WOW! If you need septic tank pumping here in the Knoxville area, you need to call these guys! They are... read moreWOW! If you need septic tank pumping here in the Knoxville area, you need to call these guys! They are amazing from start to finish! read less
Highly recommend, Sheldon was professional & courteous, awesome job start to finish. Veteran technician,veteran discount!!!
very professional and dedicated to getting the job done!