Frequently Asked Questions

General FAQs

Is there financial help available for the repairs?

J&J Septic has several options available for financing to help you or others who need financial assistance for their failing septics.

Do you have all the equipment and tools on hand and on site?

Our trucks are pretty much a portable company that it has everything that the team needs to do the job properly.

Can you pull all the permits required beforehand?

J&J Septic is a fully-licensed company. We are very much capable of getting all the permits needed and we also adhere to the standards for our every client.

Who do I call for septic tank inspection?

Make sure to call only the certirifed plumers and monitoring specialist. You can check out services through our website or call us.

How can I learn more about my septic system?

You can check out publication and brochures online. You can also give us a call for any of your queries and concerns about your septic system.

Septic Tank FAQ

How can I tell if my septic system is failing?

When your drainfield is not working properly, it means that your septic system is failing. There will be overflows, clogged up pipes, backup toilets and sinks. Other signs are slow draining toilets and bad odor coming from the sewage.

How often should I pump my septic tank?

It depends on the size of your tank and the number of people in your household. Typically, your septic tank should be pumped every 3-5 years.

How can I prevent septic failure?

Maintenance is the key to avoid septic system failure. Make sure to schedule a regular maintenance. Call us today and let our tem of professionals inspect your septic system.

When should I chande may septic system?

The typical lifespan of a septic system is anywhere between 15-40 years. There are several factors that impact the longevity of your septic system.

Can my septic tank be repaired?

Your septic tank can be repaired and the cost depends on the part of the system that’s broken or needs fixing.

Grease Trap FAQ

How often should my grease trap be cleaned?

The answer depends on the several factors including your industry, your city regulations, and others. Most cities require that grease traps be cleaned before it reaches its 25% tank capacity. This means weekly cleaning or monthly cleaning.

Can I clean my own grease trap?

Restaurants clean their own grease traps. We can provide barreling services for those who want to clean their own grease traps.

Is there a fine is my grease trap overflows?

The amount of fine depends on the municipality you’re in. It also depends on other factors such as previous overflow and if the samples exceed the FOG limits.

How can I maintain my grease traps?

Grease traps need regular maintenance. They have to be inspected for the usual wear and tear or any damages. It’s also important to not drain the grease down the sink. It’s best to use sink drains to reduce food particles from going down the drains.

Can you help me with my grease trap overflow?

Of course we can! Professional plumbers clear any blockages in your grease traps and remove the clogs for you. We will address your grease trap issues and ensure that it works properly.


J&J Septic is a trusted company in Knoxville, TN. We have a team of trained experts and we only use quality tools and equipment to ensure an excellent job for every client. We do not leave any room for failure. With J&J Septic, you are assured that we don’t only get the job done right, we do it over the top. Your satisfaction is our priority.

  • We are extraordinarily hard workers and we use our experiences, skills, and training to give you superb results with septic services.
  • J&J Septic honors timelines because we understand you have a busy and stressful life as it is, and we will try to get our project done correctly and rapidly.
  • Our team will only use the best equipment and materials. We believe flimsy and cheap materials will only cost you more in the long run.
  • We proudly offer residential septic tank maintenance.
  • Here at J&J Septic Service we are licensed and perform everything up to code.
  • We offer many remarkable services to fix, maintain, or clean your tank. We are here for all of your septic systems needs.
  • No task is too big or too small that we can’t fix.
  • We produce exquisite results without breaking the bank.

Raving Online Reviews

Our clients’ reviews speaks of our impeccable and premium services. Our clients positive and satisfied testimonies should be enough to let us help you with your septic issues as well.

Prompt Professional Service

Our team of professional plumbers deliver prompt and efficient service to all our clients in Knoxville, TN and other surrounding areas.

Excellent Customer Service

Give us a call now and our customer service is there to help you with any of your questions. We are available 24/7!

Voted Best

Our mission is to provide over-the-top service to all our clients. We have built our reputation over the years and the local community has voted us best for our impeccable services. compress image 8


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Robert Keith

Hero Services Founder

Robert Keith began his career in plumbing while serving in the United States Air Force, receiving his training at Sheppard Air Force Base. After 4 years as a plumber and pipefitter, he served 7 years as an instructor for the Air Force Civilian Service. Robert has experience in utilities, industrial, residential, construction, service, and repair. He has been trained and certified with items such as Uponor Pex, Tracpipe, propress, and megapress, and has received master plumbing licenses in three different states. In his 30+ years of experience, Robert has sought to transfer the military’s values of discipline, honesty, and pride to his work. At Hero Services in Knoxville, TN, our mission is to apply those same values when serving our clients.



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